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Terms & Conditions

1. Introduction

Welcome to Rayadistribution.com. These are the terms and conditions governing your access to and use of the website Rayadistribution.com and its related sub-domains, sites, services and tools (the "Site"). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with Rayadistribution.com (“we”, “us” or “Rayadistribution.com”) in relation to your use of the Site (the “User Agreement”). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and Rayadistribution.com's Privacy Policy (the “Privacy Policy”). You should read this User Agreement and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of Rayadistribution.com. Such linked information including but not limited to the Privacy Policy is hereby incorporated by reference into this User Agreement.

2. Eligibility for Membership

Rayadistribution.com wishes to ensure that its members are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore membership of the Site is not available to persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site. Without prejudice to any other rights and remedies of Rayadistribution.com under this User Agreement or at law, Rayadistribution.com reserves the right to limit or withdraw access to the Site or the membership of any person if Rayadistribution.com believes that person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by Rayadistribution.com. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.

3. Your Account and Registration Obligations

When you register as a member of the Site you have been or will be required to provide certain information and register a username and password for use on this Site. On becoming a member of the Site, you agree: • You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You agree to immediately notify Rayadistribution.com of any unauthorized use of your password or account or any other breach of security. In no event will Rayadistribution.com be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person’s account at any time, without the express permission of the account holder. You agree to reimburse Rayadistribution.com for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorized such access. • You will provide true, accurate, current and complete information about yourself as prompted by Rayadistribution.com's registration form (the "Registration Data"). • You will not include: (i) any of your contact details, including but not limited to email addresses, telephone numbers or other personal details; or (ii) the word "Raya" in your registration user ID. • Your store name shall not include the word "Raya". • You will treat any other member’s information provided to you (in accordance with these terms of use and the information on the Site) by Rayadistribution.com or any other user as confidential. • You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or if Rayadistribution.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of Rayadistribution.com under this User Agreement or at law, Rayadistribution.com has the right to indefinitely suspend, limit or withdraw your access to the Site and/or your membership of the Site. Rayadistribution.com may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person’s authority to act on your behalf. You agree to provide any information and/or documentation to Rayadistribution.com upon such requests. You acknowledge and agree that if you do not, Rayadistribution.com without liability may limit, suspend or withdraw your access to the Site and/or your membership of the Site. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.

4. Electronic Communications

You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Rayadistribution.com requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.

5. Amendments to this User Agreement

You acknowledge and agree that Rayadistribution.com shall endeavor to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement (“Substantial Amendment”) in accordance with the terms of this User Agreement. You acknowledge and agree that Rayadistribution.com at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.

6. Fees and Services

Rayadistribution.com is neither an auction house nor a bank, and does not offer auction or banking services. The Site is an online platform allowing for the purchase of items between Rayadistribution.com and buyers. Membership on the Site is free. Rayadistribution.com does not charge any fee for browsing, bidding and buying listed items on the Site. Rayadistribution.com may choose to temporarily change the fees for our services for promotional events (for example, free shipping days) or new services, and such temporary changes are effective in accordance with their terms when we post them on the Site. Unless otherwise stated, all fees shall be quoted in your country’s currency. Delivery Service will be within 2 business days after completing the order confirmation processes, Friday and Saturday may not be included. If the order confirmation process didn’t completed for any reason then the order will be cancelled and the customer may submit another order. For example: the customer didn’t reply on his mobile phone registered on Rayadistribution.com.

7. Rayadistribution.com Payment Methods

The Rayadistribution.com payment facilities called Pay On Delivery (“POD”) (or other payment methods which Rayadistribution.com may make available on the Site from time to time). Rayadistribution.com is facilitating also different online payments methods. For online payments only Egyptian Local Credit Cards issued by Egyptian banks will be accepted. Raya will not be responsible for any charge backs due to using international Credit Cards. In the Buyer paid using his Credit Card he must: 1- Use only Local Credit Card issued by Egyptian Banks and international Credit Cards issued by foreign banks won’t be accepted. 2- Introduce all required documents like a copy from his national ID and its original. 3- He must provide the original Credit Card to the delivery man for conformity. 4- Sign on the acknowledgement receipt as evidence that he received his order. 5- The buyer shouldn’t request to deliver the order to any address rather than the address mentioned in the Credit Card issuer bank. 6- The order should be received by the Credit Card owner and after confirming on all required documents. 7- Rayadistribution.com has the right to cancel the order any time and without any reasons and will inform the bank providing the online payment to reverse the required amount. 8- The buyer and/or the Credit Card holder have no right to request any amounts or reparation due to the order cancellation. 9- The Credit Card holder should follow up any deductions done on his card with the issuer bank or with bank providing the online payment service as Rayadistribution.com role ends by informing the service provider by the cancellation. The order delivery will be within 2 business days, Friday and Saturday may not be included, after getting the necessary approvals from the service provider and / or from the issuer bank. 10- If the order confirmation process didn’t completed for any reason then the order will be cancelled and the customer may submit another order. For example: the customer didn’t reply on his mobile phone registered on Rayadistribution.com.

8. Your Information

You grant Rayadistribution.com a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to use any information or material, personal or otherwise, that you provide to us or other users of the Site and/or post on the Site in the registration, bidding, buying, in the feedback area or through any e-mail or by way of any other feature or use of the Site (the “Information”) for the purposes of operating and promoting the Site in accordance with this User Agreement and the Privacy Policy . You are solely responsible for the Information, and we act as a passive conduit for your online distribution and publication of the Information.

9. Use of the Site

While using the Site, you will not:
• post Information or content or list items in an inappropriate category or areas on our Site;
• post items you do not have a right to link to or include;
• post items that are concurrently listed for sale on a website other than the Site;
• post Information that is (in our sole discretion) false, fraudulent, inaccurate, misleading, libelous, defamatory, slanderous, unlawfully threatening or would be reasonably considered to constitute harassment;
• post comments, questions or answers that are not factual in nature including without limitation make any racist comments, use profanity, abuse another user, disrespect another’s culture or make any other derogatory or inappropriate comments;
• post Information which infringe any third party’s intellectual property rights, other proprietary rights or right to privacy;
• post obscene Information or content, including but not limited to pornography or any representation which may (in our sole discretion) be considered indecent;
• post Information or content which may (in our sole discretion) constitute offensive or critical political content or content that is contrary to the public interest;
• post any Information or content which may (in our sole discretion) be considered culturally or religiously offensive in any way;
• post any Information or content which (in our sole discretion) may not be considered to be in compliance with law, rules, morals, values, ethics and traditions;
• post Information or content which may (in our sole discretion) threaten national security;
• post Information or content which may (in our sole discretion) constitute or be considered to promote gambling; • attempt to conclude transactions relating to an auction or offer for sale on the Site (including by cancelling an auction or offer of sale) outside of the Site; • use contacts made by buying on the Site to solicit (including by email or otherwise) sales on other items directly and/or from another website; • claim an item was not sold when in Rayadistribution.com’s sole discretion the item was sold in accordance with this User Agreement and the Site’s policies; • in case of purchase of/placing a successful bid for an artwork which is marked as "non-exportable" on the Site you agree that the artwork shall not be exported out of Egypt or otherwise dealt in any such manner which shall be in contravention of any applicable laws and regulations for the time being in force; • manipulate or attempt to manipulate the Site in any way including the prices of any item or services on the Site (either alone or in conjunction with other users);
• circumvent or manipulate our fee structure, the billing process, or fees owed to Rayadistribution.com;
• take any action that may undermine the Site’s feedback and ratings systems (including but not limited to the display, import or export of feedback information off the Site or use of such information for purposes unrelated to Rayadistribution.com);
• transfer your Site account (including feedback) and username to another party without our consent; • distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes; • distribute viruses, Trojan horses, worms, time bombs, cancelbots, Easter eggs or other computer programming technologies that may harm the Site, or the interests or property of the Site’s users; • create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;
• take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;
• interfere or attempt to interfere with the proper working of the Site;
• attempt to take over another user’s account or carry out any hacking or phishing of the Site or user accounts and related features;
• export or re-export any Site tools except in compliance with the export control laws of any relevant jurisdictions; • copy, modify, or distribute any content from the Site or otherwise infringe the Site’s copyright material and/or trademarks in any way;
• violate any laws, rules, regulations, guidelines, third party rights or our policies;
• abuse Rayadistribution.com’s Shipping Policy , Listing Policy , or any of Rayadistribution.com’s other policies or terms and conditions posted on the Site from time to time; You undertake, represent and warrant that:
• you are 18 years of age or over the age of 18 years; • if you are a corporate representative, you have authority to bind the corporate entity;
• you are the sole and exclusive legal and beneficial owner of all items of any description that you wish to offer for sale on the Site and you have complete right, title and authority to deal in and offer for sale such items;
• you will inform Rayadistribution.com of any postings, items or transactions which appear to be in violation of this User Agreement;
• you shall comply with all applicable domestic and international laws and regulations regarding and relating to your use of the Site;
• you will not disclose your contact details including but not limited to phone numbers, addresses, or email addresses in the bidding, buying or listing processes, or anywhere on the Site including the feedback area, discussion forum or through any e-mail feature of the Site intended to bypass use of Rayadistribution.com;
• you will not use contact information provided to you during the course of a transaction on the Site to solicit additional sales offline or on another website; • you will not harvest or otherwise collect information about users, including but not limited to email addresses and other contact information; and • you will not disclose or publicize any personal information about users or otherwise access or use information about other users in a manner which (in our sole discretion) may constitute a breach of privacy and/or applicable laws.

10. Copyright

All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either Rayadistribution.com, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of Rayadistribution.com and is protected by copyright, trademarks, patents or other intellectual property rights and laws.

11. Trademarks

“Rayadistribution.com” and related logos, and other words and logos on the Site are either unregistered trademarks or registered trademarks of Rayadistribution.com and are protected by international trademark and other intellectual property rights and laws. Rayadistribution.com’s trademarks may not be used in connection with any product or service that is not Rayadistribution.com’s or in any manner that disparages or discredits Rayadistribution.com. All other trademarks not owned by Rayadistribution.com that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Rayadistribution.com.

12. Abusing Rayadistribution.com

Please report problems of any kind or violations of this User Agreement to Rayadistribution.com. If you believe that your intellectual property rights have been violated, please notify Rayadistribution.com. Without prejudice to any other rights and remedies of Rayadistribution.com under this User Agreement or at law, Rayadistribution.com may limit, suspend or withdraw a user’s access to the Site and/or a user’s membership of the Site or remove hosted content. Also Rayadistribution.com can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies.

13. Privacy

Rayadistribution.com takes reasonable measures (physical, organizational and technological) to safeguard against unauthorized access to your personally identifiable information and to safely store your personally identifiable information. However, the Internet is not a secure medium and the privacy of your personal information can never be guaranteed. Rayadistribution.com has no control over the practices of third parties (e.g. website links to this Site or third parties who misrepresent themselves as you or someone else). You agree that Rayadistribution.com may process your personal information that you provide to it for the purposes of providing the services on Rayadistribution.com and for sending marketing communications to you, and that the Privacy Policy of this Site governs our collection, processing, use and any transfer of your personally identifiable information.

14. Breach of User Agreement

Without prejudice to any other rights and remedies of Rayadistribution.com under this User Agreement or at law or otherwise, Rayadistribution.com may immediately and without liability: limit your activity, remove your bids, warn other users of your actions, temporarily / indefinitely suspend, limit or withdraw your membership, and/or limit or withdraw your access to the Site: • If you breach this User Agreement; • If Rayadistribution.com is unable to verify or authenticate any information you provide; or • If Rayadistribution.com believes (in its sole discretion) that your actions may cause legal liability for you, other users or Rayadistribution.com. Rayadistribution.com may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with Rayadistribution.com or use the Site in any manner whatsoever until such time that such user is reinstated by Rayadistribution.com. Notwithstanding the foregoing, if you breach this User Agreement Rayadistribution.com reserves the right to recover any amounts due and owing by you to Rayadistribution.com or any losses and damages caused by you to Rayadistribution.com and to take such steps including legal action and/or the initiation of criminal proceedings against you as Rayadistribution.com in its sole discretion deems necessary. Our failure to act with respect to a breach by you or others does not constitute a waiver of Rayadistribution.com’s right to take any actions with respect to that, or subsequent or similar breaches. Rayadistribution.com does not guarantee that it will take action against all breaches that there may be of this User Agreement.

15. Bidding and Buying

All bids (under the “auction” format) (“Bids”) and all purchases (under the “Buy It Now” format) (“Purchases”) on the Site are a commitment by you to complete the purchase of the item on which you have placed the Bid or which you have purchased. If you are the highest bidder / purchaser for any item and your Bid / Purchase is accepted by Rayadistribution.com ("Winning Buyer"), you are obligated to complete the transaction with Rayadistribution.com. In order for you to qualify and be identified as the Winning Buyer of an auction, the following priority parameters are applied by Rayadistribution.com: • Price: a higher price Bid always supersedes any lower price bids; • Quantity: Between Bids of the same price, a Bid for a higher quantity shall supersede; • Time: Between Bids of the same price and for the same quantity, the Bid which was placed first in point of time shall supersede other such Bids. You acknowledge and agree that in the event that dual Winning Buyers are displayed on the Site for a single auction, the user who receives an email from the Site declaring them the Winning Buyer will be the only Winning Buyer for that auction. Rayadistribution.com's decision on the success or otherwise of a bid shall be final and binding. It reserves the right to reject or void bids, whether winning or not, that it deems not to have been made in good faith, or that are restricted or prohibited. As a Winning Buyer you may increase the amount or volume of your Bid or Purchase but you may not reduce the amount or volume of your Bid or Purchase or withdraw / cancel your Bid or Purchase. By bidding or purchasing an item you agree to be bound by the conditions of sale included by the Rayadistribution.com in the item's description on the Site (so long as those conditions of sale are not in violation of this User Agreement or are not in compliance with applicable laws). A Winning buyer must contact Rayadistribution.com or initiate an order for the item within 48 hours of the relevant auction closing or of a successful Purchase. You agree not to test the Site with false bids or purchases, nor to use a false name, other false personal information or use an unauthorized or known invalid credit card to Bid or Purchase. Without prejudice to the rights and remedies available to Rayadistribution.com under this User Agreement or at law, Rayadistribution.com may take such steps as it deems appropriate or necessary including taking legal action against users who intentionally enter erroneous, fictitious or fraudulent Bids or Purchases. Please be aware that even if you do not give Rayadistribution.com your real name, your web browser transmits a unique address to us, which can be used by law enforcement officials to identify you.

16. Withdrawal of Access and/or Membership

Without prejudice to any other rights and remedies of Rayadistribution.com under this User Agreement or at law or otherwise, Rayadistribution.com may limit, suspend or withdraw your membership and / or your access to the Site at any time, without notice, for any reason, including without limitation, breach of this User Agreement.

17. Limitation of Liabilities

To the extent permitted by law, Rayadistribution.com, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, its services or this User Agreement (however arising, including negligence or otherwise and whether or not Rayadistribution.com has been advised of the possibility of such losses or damages). If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Rayadistribution.com and Rayadistribution.com shall treat any such unauthorized use as subject to the terms and conditions of this User Agreement.

18. Indemnity

You agree to indemnify and hold Rayadistribution.com and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party.

19. Relationship and Notice

None of the provisions of this User Agreement shall be deemed to constitute a partnership or agency between you and Rayadistribution.com and you shall have no authority to bind Rayadistribution.com in any manner whatsoever. Except as explicitly stated otherwise, any notices to Rayadistribution.com from you shall be given by you by email to Rayadistribution.com at legal@Rayadistribution.com with a physical copy sent to us by mail or courier, such notice deemed given on confirmation of its receipt to you by Rayadistribution.com by return email. Any notices to you from Rayadistribution.com shall be given by notices posted on the Site or by email to the email address you provide to us during the registration process and shall be deemed to be received by you 72 hours after any such email is sent. Alternatively, we may give you notice by mail or prepaid shipping to the address provided to us during the registration process. In such case, notice shall be deemed given 7 days after the date of mailing.

20. Transfer of Rights and Obligations

You hereby grant Rayadistribution.com the right to, and irrevocably acknowledge and agree that Rayadistribution.com may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement to any of its affiliates without requiring your further specific agreement. Rayadistribution.com agrees to use all reasonable endeavors to provide notice to you of any transfer by way of a posting on the Site. You may not at any time, without the prior written consent of Rayadistribution.com, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement without the prior written consent of Rayadistribution.com.

21. General

If any clause of this User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and Rayadistribution.com with respect to the subject matter hereof. No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement. If this User Agreement is translated into any language other than English, whether on the Site or otherwise, the English text shall prevail.

22. Governing Law

This User Agreement is governed by, and construed in accordance with, Egypt law. This clause will survive any expiry or cancellation of this User Agreement for any reason.